According to your description, I suggest you refer to the following information:
1. It is recommended to enter the device manager and check whether there is a normal HP webcam device or usb device under the graphics card and image device (this prompt usually appears if the camera driver is not installed correctly):
A. If there is camera equipment, it is recommended to reinstall the camera driver;
It is recommended that you install and use the official camera driver.
Win7 camera driver:
FTP://FTP . HP . com/pub/soft paq/sp 5900 1-59500/sp 59343 . exe
Win8 camera driver:
FTP://FTP . HP . com/pub/soft paq/sp 5900 1-59500/sp 59 16 1 . exe
2. If there is no camera equipment, it is recommended to restore the bios default value: click F 10 to enter the bios, select the exit option, and select Load to set the default value-Yes. Then choose Exit-Exit to save changes-Yes, yes. (The specific operation is slightly different due to different models) Then reinstall the camera driver.
3. It is recommended that you install camera software to call the camera equipment at the same time, so as to eliminate the situation that the camera cannot be called due to software factors:
FTP://FTP . HP . com/pub/soft paq/sp 4800 1-48500/sp 48236 . exe
I hope the above reply can help you.
If the above information can't solve your problem, you can log on to www.hp.com.cn/chat,, the online chat room of HP Network, and ask an online engineer to help you solve the problem further. More product information is available in www.hp.com.cn/800..