In addition, Shenzhen Metro Service Hotline (88960600) can also provide passengers with professional services such as subway service information consultation, complaints, suggestions and praise by manual and voice.
Shenzhen metro customer service telephone service content:
1, the service information consultation scope includes subway fare policy, the first and last bus time, the situation around the station and bus transfer information, and the security guard 1.
2. The scope of acceptance of complaints and suggestions includes standardized services, station environment, equipment and facilities, etc.
3. The manual service time is from 8 am to 8: 30 pm every day. During non-manual service hours, all incoming calls will be handled by audio telephone answering system. You can check the subway service yourself or choose to leave a message.
Please refer to Shenzhen Metro-Contact us and Shenzhen Metro-Service Hotline for the above contents.