Open-ended questioning allows questioners to express their views freely in order to obtain information and avoid passivity. Closed-ended questioning means that the interviewee gives a positive answer to a question, such as "Have you ever been a secretary", which is usually answered with "yes" or "no". Indirect questions, such as: "I wonder, what can I do for you?" "What do you want us to do?" Don't force questions directly,
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For example, "Ask if you have any questions!" "What can I do for you? Go! " "What's the matter? What's the problem? Go! " "What's the matter? Tell me! "