I. Platform Functions and Service Contents
Beijing 12345 public complaint platform provides citizens with various complaint channels, including telephone, website and WeChat. To facilitate the public to make complaints and consultations anytime and anywhere. The service content of the platform covers all aspects of citizens' lives, such as urban management, environmental protection, transportation, education and medical care. Citizens can report problems to relevant departments and seek solutions through the platform.
Second, the complaint handling process
After citizens submit complaints on the platform, the platform will register and classify them, and transfer the complaint information to relevant departments for handling. Relevant departments will formulate corresponding treatment plans according to the contents of complaints, and give a reply to the public within the specified time. If citizens are not satisfied with the results, they can complain through the platform, and the platform will further coordinate the handling.
Third, the advantages and significance of the platform
The construction of Beijing 12345 public complaint platform provides a convenient and efficient complaint channel for citizens, which enables citizens to communicate directly with the government, reflect problems and promote the improvement and optimization of government work. At the same time, the platform also strengthens the interaction and contact between the government and citizens, and enhances citizens' trust and support for the government.
In addition, the platform also provides important reference for government decision-making through data analysis and mining, helping the government to better understand the needs of citizens and formulate policies and measures that are more in line with the interests of citizens.
To sum up:
As a bridge and link between the government and the citizens, Beijing 12345 citizen complaint platform provides convenient and efficient complaint channels for the citizens, promotes the interaction and contact between the government and the citizens, and provides an important reference for government decision-making. Citizens can reflect problems and seek solutions through the platform. At the same time, they can learn about the progress of government work and policy trends through the platform and actively participate in urban management and construction.
Legal basis:
Constitution of the people's Republic of China
Article 4 1 stipulates that:
People's Republic of China (PRC) citizens have the right to criticize and make suggestions for any state organ or state functionary; Any state organ or state functionary has the right to lodge a complaint, accusation or report to the relevant state organ for illegal or dereliction of duty, but shall not fabricate or distort facts to make false accusations or frame up. For citizens' complaints, accusations or exposures, the relevant state organs must find out the facts and be responsible for handling them. No one can suppress it, and no one can retaliate. People who have suffered losses due to the infringement of civil rights by state organs and state functionaries have the right to compensation according to law.
Regulations of People's Republic of China (PRC) Municipality on Information Disclosure
Article 9 provides that:
Administrative organs voluntarily disclose government information that meets one of the following basic requirements: (1) Involving the vital interests of citizens, legal persons or other organizations; (2) It needs to be widely known or participated by the public; (3) Reflecting the institutional setup, functions and procedures of the administrative organs; (four) other in accordance with laws, regulations and relevant provisions of the state should take the initiative to open.