1, service supervision
12328 is a national transportation service supervision telephone, and its business scope covers roads, waterways, road transportation, urban passenger transport, maritime affairs, search and rescue and other business fields.
2. Advisory services
12328 can provide consultation and help on domestic expressway travel routes and traffic information, and respond to people's consultation on expressway management policies and regulations in time.
Step 3 suggest
The masses can make criticisms, comments and suggestions on the work style, service quality and work efficiency of employees in the highway management industry in the process of performing their duties through 12328.
Opening arrangement of 12328
From February 20 1 may/day, the "12328" traffic service supervision telephone was officially opened in this city (Shanghai). The service supervision telephone covers various transportation industries (formats) such as public transportation, taxis, inter-provincial passenger transportation and freight transportation in this city. The public can call the service supervision telephone to reflect the demands and suggestions of the transportation industry related to service quality.
According to the requirements of the Notice of the Ministry of Transport on the Implementation Plan of "12328" Transportation Service Supervision and the spirit of the instructions of the Municipal Transportation Commission on actively doing a good job in the opening of "12328" in Shanghai, and in accordance with the working principle of "covering industries, adapting measures to local conditions, practicing economy and paying attention to actual results", the urban transportation industry in this city actively does a good job in "65438+"
During their stay in Spring Festival travel rush, the inter-provincial passenger transport industry will publicize the opening of the "12328" service supervision telephone in time by means of publicity banners, LED display screens and broadcasting at passenger stations and crossings. At the same time, various industries will further standardize the "12328" hotline disposal process and do a good job in hotline statistics and analysis.
Reference to the above content: Baidu Encyclopedia-12328