In addition, according to the contact information published by Panasonic official website, the working hours for answering the above 400 service calls are 24 hours, and "voice message" service is provided in some periods.
Panasonic refrigerator service policy:
1, service tenet: customer satisfaction first.
2. Service guarantee: strictly abide by the national "three guarantees" regulations.
3. Convenient service: service outlets cover the whole country and provide on-site service.
4. Customer consultation service: answer customers' inquiries about products and services, accept all product maintenance applications and solve customer service complaints.
5. Handling of customer complaints: solve or propose a clear solution within 2 working days.
6. Service quality assurance: pay a return visit to all installation and maintenance services.
The above contents refer to Panasonic-Contact Us, Panasonic-Service Policy.