The hotline 12345 adheres to the principle that everything has an echo and everything has a reply, and builds a bridge between the people and the party committee and government according to the principles of unified acceptance, classified disposal, time-limited settlement and fault accountability, and plays the role of people's livelihood service desk, efficiency supervision post, decision-making information source, development booster, social pressure reducing valve and bridge between the party and the masses.
Xuzhou 12345 government service hotline is a non-emergency public telephone and network integrated service acceptance platform established by the municipal government. It adopts information network technology, integrates various services and management functions such as manual telephone answering, compatible network or short message acceptance, telephone recording inquiry, work order circulation, information retrieval and intelligent statistics, and provides all-weather and efficient public service consultation, suggestions, criticisms, complaints and non-public services for enterprises.