1. Definition and function of query:
Inquiry is a common way of communication in business, which means that customers take the initiative to ask questions to suppliers to obtain detailed information of products or services. These problems may involve specific requirements in terms of price, specification, quality, delivery time and payment method, so as to help customers make informed decisions.
2. The query process:
Determination of customer needs: Before making an inquiry, customers need to make clear their own needs, including details such as product type, quantity and quality requirements. This can help suppliers answer customers' questions more accurately.
Send inquiry: Customers send inquiries to suppliers, usually by email, fax, telephone or online platform. The contents of the inquiry should be clear so that the supplier can give an accurate answer.
Supplier's reply: after receiving the inquiry, the supplier will reply to the customer's questions as soon as possible, providing relevant product information, quotation and delivery terms. The supplier's reply should be timely and accurate, and further communicate with customers to solve possible problems.
Negotiation between the two parties: After receiving the reply from the supplier, the customer can conduct more in-depth negotiations with the supplier, discuss the details of cooperation, reach an agreement, and finally decide whether to conduct the transaction.
3. Importance and advantages of investigation:
Provide information: Through inquiry, customers can learn more details about products and services, including price, quality, delivery time and other information, which will help customers make wise purchase decisions.
Establishing contact: through inquiry, customers can establish contact with suppliers, understand each other's needs and capabilities, and lay the foundation for future cooperation.
Confirm the demand: through inquiry, customers can make clear their own needs to suppliers and avoid cooperation problems caused by unclear information. Obtain quotations: Through inquiry, customers can obtain quotations from different suppliers, which is helpful to compare and select the most suitable partners.