ManageEngine's task is to simplify ITIL so that every enterprise can benefit from it. ManageEngine automates ITIL service support without expensive ITIL consulting or customization costs. When installing the product, you will get a CMDB-based ITIL service support framework, which includes event, problem, change and release management. From day one, you can meet your needs with minimal configuration.
In the mid-1980s, ITIL was defined as a best practice framework for managing IT operations and services. The main goal of ITIL is to coordinate business and information technology, and allow organizations to implement content related to their business. ITIL is a recorded common sense, which has come from service desk managers all over the world for many years.
ITIL is not a complicated and strict flow chart. You shouldn't follow other people's processes or processes defined in a book. When learning ITIL, you don't need to draw detailed flow charts of all modules, but you should consult the consultant whether it conforms to ITIL specifications. Consultants can't help you if they don't understand how your support works.
ITIL service support will be our focus. Nowadays, IT service desk is the lifeline of any enterprise (big or small), and most IT managers and service desk managers are trying to find an efficient service desk. Here, let's focus on this issue. Since ITIL service support provides a best practice framework for the IT help desk, let's see how ITIL can help managers and IT managers. ITIL's IT service support module provides best practices to ensure high availability of IT services. ManageEngine ServiceDesk Plus is implementing these IT service support modules.