Its services mainly include: receiving traffic information consultation, accepting relevant opinions and suggestions, and handling complaints and feedback. Since the end of 20 14, the hotline has been opened in cities above the prefecture level.
For drivers engaged in freight transportation, dialing 12328 can not only consult some problems in the transportation process, but also complain and report illegal phenomena such as "highway chaos" to safeguard their legitimate rights and interests.
Freight drivers don't use it much, but I hope it can be popularized.
Although hotlines 12328 have been set up all over the country, some freight drivers don't know much about it.
Never heard of it, I don't understand. The reporter interviewed a dozen freight drivers in Shandong, Henan and other places at random, and they all said that they had no experience in contacting and using this hotline. The driver, Ms. Liu, said that she had been in business for many years and had seen this tip on the road, but she had never used this mobile phone.
② There are not many cases with good response. When the reporter opened the online truck driver forum, he found that in the past two years, some drivers had the experience of consulting and feedback from different places 12328. However, there are few complaints about highway logistics and transportation, and most of them have not received satisfactory answers.