Merchants can't board the ship. Who can I contact?

You can use the order number to find the order, and then click the buyer's number to directly enter the dialog box to contact the buyer. Or you can find the customer's contact information and just call directly. Yes, there are two ways to contact the merchants when buying products in JD.COM. COM:

1. Is there any contact information on the merchant page? JD.COM is online. If the merchant has set up an online consultant, you can contact him. If the merchant fails to set it, it is not;

2. You can call to complain and ask the customer to call your home, and then inform that the third party in the general store will have customer service online consultation;

Most products in 3.JD.COM Mall can be delivered on behalf of customers. Therefore, if you deliver products on behalf of JD.COM after placing an order, you may not be able to consult customer service online. If necessary, you can consult JD.COM Customer Service.