What should we pay attention to in the polite language of customer service communication in call center?

1. When answering customers' phone calls, polite expressions and greetings should be as concise as possible, but show enough courtesy and goodwill.

Keep a pleasant voice when you speak, and don't speak too fast. Don't communicate with customers in a noisy background. The voice of the customer service representative should be appropriate, neither too loud nor too small. For calls from different customers, customer service representatives should match different speech speeds for customers.

When the customer speaks, the customer service representative should respond from time to time to show politeness and convey information.

Please contact Zhao Hong Call Center for details. . . . . . . .