1. Buy Apple products.
Apple has many official retail stores in Hong Kong, and consumers can buy Apple products directly. In addition, it can also be purchased online through official website.
Steps:
1. 1 Open official website: /hk/
1.2 Select the products to be purchased, such as iPhone, iPad, Mac, etc.
1.3 Select the required configuration and color and add it to the shopping cart.
1.4 Confirm the order information and fill in the delivery address and payment method.
1.5 After payment is completed, wait for receipt.
2. Warranty and maintenance services
Apple products enjoy a one-year warranty service after purchase, and can be repaired free of charge if there are quality problems. If you need a longer warranty service, you can purchase AppleCare+.
Steps:
2. 1 Entering official website: /zh-hk.
2.2 Click "Warranty and Maintenance".
2.3 Select the product type to be repaired and enter the serial number.
2.4 The system will automatically judge whether the product is under warranty. If so, you can choose to mail it to the official retail store for maintenance.
2.5 If it is not within the warranty period, you can choose to purchase AppleCare+ or pay the maintenance fee.
3. Return and exchange policy
If the purchased Apple products have quality problems or do not meet expectations, consumers can apply for a return within 14 days after purchase.
Steps:
3. 1 Entering official website: /hk/
3.2 Click "Return and Refund".
3.3 Select the product type to be returned and fill in the order information.
3.4 The system will automatically judge whether it meets the return policy. If it does, you can choose to return it by mail or to the official retail store.
3.5 If it does not conform to the policy, it cannot be returned.
4. Apple Service Center
If Apple products fail or need maintenance, consumers can go to Apple's official service center for maintenance.
Steps:
4. 1 Entering official website: /hk/
4.2 Click "Support".
4.3 Select "Service Center".
4.4 Enter the region or zip code, and the system will automatically display the nearby Apple Service Center.
4.5 Go to the service center for maintenance.