Don't neglect the office dress. If you look neat, you will feel good and confident. Note that you are forgiven for not wearing it, which is too ostentatious. Newcomers should choose suitable clothes according to the nature of work and post. Don't experience chasing fashion; Clothes that are too casual and relatively conservative and formal will leave a good impression on people. In addition, if you "do something unconventional" all day and try to attract the "sight" of your boss or colleagues from the outside, your boss or colleagues will think that you don't pay attention to your work, and your work will certainly not be too serious.
Second, the reception of visitors
The front desk usually sits in the post. But when you meet a visitor, you should get up immediately, nod and smile at the visitor: "Hello, who are you looking for?" "Do you have an appointment?" If you know who you are looking for and confirm that it is an appointment, please ask the visitor to wait a moment and contact immediately. If the person you are looking for is busy, you can ask him to wait a moment and guide the visitors to sit down and pour water in a standardized manner. If you wait for a long time and the person the visitor is looking for is still busy, take care of the visitor and explain to him. Don't leave it there.
If the visitor doesn't pick up what he is looking for, let him go by himself. Receptionists should use standardized gestures to guide how to get there or take tourists there. If the office door of the person the visitor is looking for is open, you should knock at the door first, ask the visitor to enter after asking permission, pour the tea for the visitor, and then the front desk will return to its post. Of course, if there is only one receptionist, just give the visitors directions directly.
Third, the etiquette of answering the phone.
The voice of answering the phone at the front desk of the office should be neither urgent nor slow, and always keep a relaxed and happy tone. You shouldn't lose your temper, lose your temper or even swear with the caller on the phone. When answering the phone, always say such modest words as "I'm sorry", "I'm sorry" and "Please wait a moment".
Pick up the phone at the second and third rings. When answering the phone, you should first say "hello, XXX (office name, abbreviated if the office name is long)", and avoid starting with "hello". If you are late for some reason, you should say "Sorry to keep you waiting" to the caller. If you know the extension number or transfer to a specific name, you can politely say "please wait a moment" and transfer immediately.
If you want to transfer the call of the leader, the other party knows the name of the leader and doesn't know the extension number. You should politely ask who the other party is and which unit it belongs to. If it is an advertisement or a disguised advertisement, you should use polite excuses to block the call or transfer it to the relevant department for handling.
In view of the fact that the front desk receives a lot of calls every day, in order to prevent throat accidents, it is necessary to prepare water to moisten the throat at any time and maintain good sound effects at any time.
Fourth, welcome etiquette.
Welcome etiquette is an important work of daily reception in the office. In addition to enthusiasm and sincerity, common sense of etiquette is very important for correct welcome work. Greeting and sending are the main aspects of daily reception work.
1. Welcome to the office every day. The secretary receives visiting guests in the office, either in advance or temporarily without an appointment. Whether there is an appointment or not, the secretary should be warm and polite.
When the guests are familiar with each other and make an appointment to come, the secretary can shake hands with them kindly and politely guide them to the pre-arranged meeting place. For the first-time visitors, whether they have an appointment or not, the secretary should introduce himself sincerely, then confirm or respectfully and politely ask the identity of the guests, shake hands with them and exchange business cards with them politely if necessary. For guests who have an appointment, are important, or come from afar, in order to show solemnity, respect, enthusiasm and friendliness, the host (mostly a secretary) should arrive at the pre-agreed place or at the door of the unit or under the office building to wait for the guests. When the vehicle in which the guests are riding approaches, they should smile and wave to show that "we have been waiting here for a long time, welcome you".
2. Welcome guests outside the office. Sometimes the secretary has to accompany or represent the leaders to meet guests at airports, docks, stations and other transportation places, or meet guests at reception activities, which is more complicated than the daily reception in the office and requires more etiquette. When welcoming guests, the host should arrive at the meeting place in advance. When the guests arrive, the host should greet them warmly, then introduce himself, introduce each other or exchange business cards. If it is the first time to meet a guest, the secretary can prepare a stop sign in advance and write such striking words as "Welcome to Mr. XX from XX Company and his party".
For important guests, a certain welcoming ceremony can be held in traffic places or specific places. When necessary, it is necessary to arrange a welcome line, that is, when welcoming guests, in order to appear solemn and facilitate the exchange of greetings between host and guest, the host personnel queue up to meet the guests. The welcome line can be arranged inside or outside the door, but it must face the guests. The welcome staff of the welcome line should be arranged according to their positions, and the arrangement method can be "one word" or "flying geese".
When welcoming important guests, flowers are sometimes arranged. When sending flowers, it is generally appropriate to choose flowers that represent "friendship, joy and welcome", such as roses, orchids and violets. If you are receiving foreign guests and sending flowers, you must respect the taboo customs of the country where the guests are located. Generally speaking, red flowers or purple flowers are preferred, and yellow flowers and chrysanthemums, azaleas and carnations are prohibited. The national flower of the guest's country is generally popular. In terms of quantity, westerners usually send flowers in odd numbers, but they can't send 13 flowers.