What message sessions are included in the average response time indicator?

Dialogue between human customer service messages and user messages. Knock-knock average response time refers to the average time difference between customer service messages and users' messages, excluding conversation data and harassing spam received by robots, including conversations between customer service messages and users' messages. JD.COM knocking on the door refers to the instant messaging tool provided by JD.COM to consumers and businesses, through which consumers and businesses can establish contact and communication sessions.