According to the relevant requirements of the Ministry's Road Network Center, in order to further improve customer satisfaction and ensure the orderly development of all work after expressway resumes charging, 95022 seats in the province were put into trial operation at 8: 00 on May/KLOC-0.
95022 customer service telephone is a national ETC service supervision hotline opened by the Ministry of Transport, which mainly provides ETC service consultation and answering, complaint acceptance and other services for ETC users nationwide. The opening of the provincial 95022 seats in our province and the access of the national 95022 customer service system can further improve the service quality and efficiency of ETC users in the whole network, speed up the acceptance of complaints, improve customer satisfaction and enhance customer experience.
95022 hotline:
The 95022 hotline arranges special personnel to handle cases and provides 7×24-hour service. At the same time, organize all employees to participate in customer service business process, expressway reservation business process, invoice knowledge, quality service, quality inspection training, toll road charging operation and service rules, complaint work order handling guide, ETC whole network customer service system and other trainings. They all passed the exam.
As of May 6th 15, 95,022 seats in our province received 92 1 call, and the main problems focused on blacklist status inquiry, fee deduction information inquiry, traffic policy consultation, invoice problem and abnormal booking information of Lvlian.