How to chat with customers in sales and the quality of opening remarks in conversation with potential customers will directly determine the outcome of the transaction. As the saying goes, a good beginning is half the battle. Therefore, sales need a proper opening statement. Let's take a look at how to chat with customers in sales.
How to chat with customers in sales opening remarks 1 Learn more about customers' interests. If the customer's interest set coincides with yours, it's easy to get closer to each other. If not, try to talk about what customers are interested in, keep curious about their interests, and let customers like to communicate with themselves.
Think from the customer's perspective. Consider what customers need and whether the company can meet it. If not, try to meet it by communicating with the company or customers.
Communicate with customers for the purpose of making friends. If a deal can be reached, that's good. If not, we can make a new friend and help each other in the future if necessary.
Negotiation is a game process. A little lower while knowing your lowest price will give customers a full sense of accomplishment and make them feel comfortable.
Details determine success or failure, and grasp every psychological feeling of customers.
New sales need to be sincere when chatting with customers. After adding the contact information of customers, some new salespeople choose a way of making friends, and publish weather forecasts every day to remind them to add clothes, bring umbrellas and give customers chicken soup. This behavior is very degrading. Insincere friends and flattery greatly affect customers' impression of themselves.
New sales should be optimistic and confident when chatting with customers. Maintaining a warm and confident attitude when chatting with customers can not only reflect their good state, but also reflect their confidence in the company's products.
Patience is also important when new salespeople chat with customers. Not everyone can express and understand well, so when customers raise objections, they should answer them in an easy-to-understand way.
Sales and customer chat methods are as follows:
1, design opening remarks. A good opening statement should show what benefits customers will get if they buy our products. We should not only publicize the advantages of products, but also turn the advantages of products into the interests of customers. What we buy is not good for us, but good for our customers.
2. Be good at identifying customers. As a salesman, the competition is fierce every day. How to "know customers" and quickly identify who will buy goods today, which are potential customers and which are just looking around, all need to accumulate over time, practice "good eyesight", seize the opportunity decisively and take different countermeasures for different customers.
3. Be good at touching customers' emotions. After determining the real needs of customers, the next step is to "move with emotion and understand with reason" for customers. Start with simple greetings, step by step, step by step, and win the recognition of customers in the most effective way. As long as he recognizes you, the following will be easy. At this time, if you guide him to the product step by step, he will unconsciously fall into your kind "trap" and obediently follow your description into the product world. At this time, his chances of buying will be greatly improved.
4, can grasp the needs of customers. After seizing the right opportunity, the next step is how to find out the real customer's needs as soon as possible. After determining the real needs of customers, we can do "tailor-made" to ensure that every customer can return home satisfied.
5. Know how to care about your heart. In fact, some sales are prone to "unconfident" or "insincere" embarrassment in the process of shopping guide, but few people think about why. To solve this embarrassment, you just need to look inside yourself and imagine yourself as a customer. If you buy it, what problems will you have, what aspects will you care about, and what services will you care about. If you really do this, your shopping guide skills will be improved imperceptibly, your affinity for customers will be enhanced unconsciously, your service awareness will be by going up one flight of stairs, and your sales performance will step up to a new level.
6. Master product expertise and selling points. To be a winner, you must first become an expert. First of all, we should grasp the selling points of the products, dig out the differences of the products we sell (as long as we look hard, we can always find them), and then "compare the length" (that is, "take advantage of ourselves and be shorter than others"). Knowing the weaknesses of competitors, only by being professional can we stand out from the cruel competition and create good sales performance.
7. Never let customers have a single experience. When customers ask for an experience, they must encourage a whole set of experiences. Only by trying more, the chances of closing the deal will increase. Packaging services can more effectively reach customer needs.
8. Use the skills of asking questions to customers. There are many skills to ask questions to customers, and different ways of asking questions will get different results. Be careful when asking questions: at first, don't ask customers a lot of questions, which will neither show that you are cold, make customers feel that you don't want to know more, nor show that you are interested in their private affairs. Ask a question at most once, and remember not to ask questions endlessly. Don't ask questions in a questioning tone, use a gentle tone, and don't directly deny customers' views and opinions.
How to chat with customers in sales opening remarks 2 How to start chatting with customers?
1, suit the remedy to the case, you'll never guess what your customers are thinking, so don't spend too much time guessing. Sometimes, if this customer's interest is similar to yours, you can chat with the customer, of course, enough is enough! Don't disturb your customers!
2. Don't promise anything to customers by the way, especially when chatting. Everyone is a nominal friend, especially when this customer is not sure to order from us. This is even more difficult to agree casually, but if you agree to the customer, you must do what you promised!
3. Some purposeful customers want you to give a direct quotation, so for such customers, you can only directly indicate your purpose when chatting with her, and you need to tell others honestly. In this case, leave your contact information. If she thinks it's appropriate, she will take the initiative to contact you, but we can't help chatting with her!
4. Be sure to keep a certain distance from customers, especially unfamiliar customers. You think you are familiar with our customers, but in fact, customers feel different about us, so this kind of chat should be enough, so don't cause customers' disgust!
5. Communicate with customers with a smile. Sometimes we are afraid of communication. After all, anyone's sales courage and speech are not born. Try to control your language and improve your skills slowly! Sometimes it really is. It would be better to give others enough sincerity!
6. If it's the customer you meet for the first time, and you don't know this customer very well, try to explore this customer's interest, and don't just sell our products. In this case, people will think you are a salesman! But you can use our products to open the topic! What if people are here to learn about products?
How to start chatting with customers
1, know each other's interests and choose the same topic. For most people, the most interesting topic is themselves, or what they like, and they are not interested in others. If you want to attract others' attention and goodwill in your conversation, you must talk about the topics that the other person is interested in.
2. Give priority to listening and be willing to be a supporting role. Psychologically speaking, when customers are dissatisfied, they always need an outlet, that is, they always want someone to listen, someone to understand and someone to care. When customers need to borrow other people's ears to speak, if marketers are willing to listen, they will be moved by each other and promote the feelings of both sides.
Don't interrupt the customer. Try not to interrupt each other when they are talking. Brain thinking follows his story closely. You should use your brain instead of your ears. Learn to be rational and kind. Rational kindness is worrying about him, being happy for him and being anxious about his needs. At this time, it is often necessary to look at each other's nose gently with eyes and body language. If you understand what the other person is saying, you should nod your head from time to time. If necessary, repeat what the other person said in his own language.
4. Don't refute, especially unimportant topics. If in communication with customers, customers raise objections to our views, don't refute customers, guide customers to express their true thoughts, and ask customers to directly express their dissatisfaction with your views or your personal services.
5, don't gush, leave enough time for customers to talk. The more salespeople talk to customers, the more loopholes there are, and the greater the possibility of customers' refutation. Because customers rarely express themselves, salespeople don't recommend products according to customers' needs, which makes customers feel that salespeople are "selling melons and boasting". On the contrary, the more customers talk to salespeople and trust them, the more information they get, and the more customers are willing to believe what salespeople say.
6. Appreciating the customer's so-called appreciation method, also called praise method or compliment method, means that the salesperson uses the customer's self-esteem and vanity to attract the attention and interest of the other party, and then turns to the interview. In real life, everyone wants to be understood, recognized, mentioned and praised. For most customers, this method is relatively acceptable.
How does sales chat with customers? Prologue 3 Six skills about chatting with customers.
1. Learn to listen to customers. Only by learning to listen to customers can we understand customers' personalities and their internal needs from conversations with customers. Learning to listen is the first step in learning to chat.
2. Understand the needs of customers. Some customers will not directly express their needs or dissatisfaction during the interview, but as a salesperson, they must learn to understand the customer's words and give them interaction or explanation, which is an effective conversation.
3, read the customer's psychology, in the chat, you must see through the customer's ideas, read the customer's psychology, in order to make your product more in line with his needs.
4. Avoid talking about customer privacy. Sometimes, you think that the relationship with customers is in place, and customers talk to you about some private topics, but you must pay attention to the fact that in front of business, you must not expose customers' privacy.
5, calm chat, only a calm chat mentality, will not let customers feel that you are chatting with a purpose, easy to let customers relax their vigilance, naturally willing to chat with you more.
6. Express your opinions confidently. When the customer asks some questions related to the product, you must not be nervous, but express your views confidently, present the advantages of the product to the best and gain the trust of the customer.
Six taboos of chatting with customers in sales.
1, shut up. As a salesperson, you must remember that your purpose is to let customers speak, not to speak for themselves. Only when customers keep talking can we reveal more flaws and demand points and let you know more about customers.
2, don't interrupt, no matter for sales staff or ordinary people, you should not interrupt when others are talking, because this will only interrupt others' thinking, making people feel that you are rude and easily affect the subsequent transactions.
3. Salespeople who don't swear and swear can easily leave a very unreliable image for customers. After all, customers don't buy your products, the most important thing is to look at your personality.
4, don't be glib, don't be clever in front of customers, the glib salesman will not be appreciated by customers, but will have a great impression on you as a whole.
5. Don't tease customers. If you dare to make fun of customers, you really lose. Customers are customers, because after all, you have interests. If you do this, people may accidentally disrupt the order.
6. Don't argue with customers. No matter what the customer says, you acquiesce in your heart. Never show a trace of dissatisfaction. After all, people pay money. If you are not careful, it is not impossible to destroy the order.