12345 No one answered the complaint.

Legal analysis: If you can't handle it by calling 12345, call the Ministry of Industry and Information Technology to complain (0 10- 12300) or go to the website of the Ministry of Industry and Information Technology to complain. 12345 didn't get the mayor's reply, but it was recorded by the relevant staff and submitted to the relevant units, and then the relevant units gave 12345 a feedback, and then 12345 informed the reflector of the reply. 12345 The public hotline has set up a "closed loop" workflow of acceptance, transfer, handling, reply and return visit, and should immediately reflect the problems with clear policies to callers; For problems that need to be handled centrally, you can inform the caller to report directly to the relevant departments and people's governments of counties (autonomous counties and cities), or you can directly contact the relevant departments and people's governments of counties (autonomous counties and cities) by telephone for follow-up supervision. 12345 the main services of the public hotline are:

1, consulting the organizer's work responsibilities, policies and regulations, working procedures, law enforcement procedures, administrative examination and approval and other government information and public service information;

2. Non-emergency help within the responsibility of the organizer;

3. Complaints and suggestions on urban governance, public services, market supervision and economic and social development;

4, administrative organs, public service enterprises and institutions staff work style, administrative efficiency and other aspects of complaints and reports;

5. Other matters that should be accepted.

Legal basis: Measures for the Supervision and Administration of Convenience Service Platforms in People's Republic of China (PRC) 12345.

Article 5 Platform 12345, under the leadership of people's governments at all levels, adheres to the principles of territorial management, graded responsibility, centralized handling, and whoever is in charge is responsible, and solves problems on the spot in a timely manner according to law, so as to be "responsive and reasonable".

Article 6

The organizer shall seriously handle the appellant's appeal, listen to the appellant's opinions, suggestions and demands, accept the appellant's supervision, and strive to serve the appellant. No organization or individual may retaliate against the claimant for compensation. The matters requested by the requester shall be expressed in objective, true and civilized terms, and shall be responsible for the authenticity of the contents of the request, and shall not fabricate or distort the facts, and shall not insult or frame others. The opinions and suggestions put forward by the petitioner are conducive to promoting the economic and social development of our province, improving administrative management, social management and public services, and safeguarding the interests of the masses, and the relevant organs or units shall adopt them. ?

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