2. Have good observation ability. In passenger service, we should pay attention to observing trivial matters, finding new situations and problems, improving service methods, or finding the essence of problems from subtle signs, so as to effectively prevent various accidents and ensure passenger safety.
3. With accurate judgment, train passenger service often intentionally prevents or prevents all kinds of accidents to ensure the safety of passenger transportation.
4. Good memory. Passenger service personnel must memorize railway rules and regulations, technical services, actual operation, train arrival and departure time, etc., and can use them flexibly in order to answer passengers' inquiries. Therefore, passenger service personnel should strengthen the cultivation of memory from three aspects: vision, hearing and movement, and improve their working ability and efficiency.