I. 12345 citizen service hotline function
12345 citizen service hotline is a comprehensive service platform that integrates the functions of consultation, complaint, suggestion and help. By calling the hotline, citizens can reflect various problems to government departments, including but not limited to education, medical care, transportation, housing and other issues.
Second, the correct way to complain about the school
When citizens have questions or dissatisfaction about the quality, management level and education fees of the school, they can call the hotline 12345 to make a complaint. When making a complaint, citizens should provide detailed information such as complaint content, relevant evidence and personal contact information, so that government departments can understand and handle complaints in time.
Iii. Handling process of 12345 hotline
After the citizens call the hotline 12345, the operator will make a preliminary classification registration according to the contents of the citizens' complaints, and then refer the complaints to the relevant departments for handling. After receiving the complaint, the relevant departments will investigate and verify it and take corresponding measures according to the actual situation. If citizens are not satisfied with the results, they can appeal or seek further help through the hotline 12345.
Fourth, matters needing attention
When complaining about schools, the public should keep an objective and rational attitude and avoid emotional or malicious complaints. At the same time, citizens should also provide true and accurate information and evidence so that government departments can handle complaints fairly and effectively.
To sum up:
When faced with educational problems or disputes, citizens can call the public service hotline 12345 for complaints or consultation. When making a complaint, citizens should provide detailed complaints and relevant evidence, and follow the principle of objectivity and reasonableness. Government departments will promptly handle public complaints and try their best to solve public problems and difficulties.
Legal basis: Education Law of the People's Republic of China
Article 79 provides that:
The state implements an educational supervision system and an educational evaluation system for schools and other educational institutions. People's governments at all levels and their education administrative departments shall strengthen supervision over the education work of schools and other educational institutions, formulate education evaluation standards, index systems and evaluation methods in accordance with the relevant provisions of the state, evaluate the school-running level and education quality of schools and other educational institutions, and announce the evaluation results to the public.
Regulations of People's Republic of China (PRC) Municipality on Information Disclosure
Article 9 provides that:
Government information that meets one of the following basic requirements shall be disclosed by the administrative organ on its own initiative:
(a) involving the vital interests of citizens, legal persons or other organizations;
(2) It needs to be widely known or participated by the public;
(3) Reflecting the institutional setup, functions and procedures of the administrative organs;
(four) other in accordance with laws, regulations and relevant provisions of the state should take the initiative to open.