In order to better guarantee users to operate vehicle services, relieve their worries in use and ensure the normal use of vehicles, JAC Geerfa New Energy Vehicle promises the following products and services:
1. Jianghuai Geerfa New Energy Vehicle Intimate Service Hotline 4008006633 is open 24 hours, and customers can visit at any time.
2. Jacgel 1 min responds to the service requirements put forward by customers of new energy vehicles, and makes handling opinions and replies within 2 hours; Three power systems provide a five-year or 200,000-kilometer warranty.
3. After-sale products, service personnel arrive at the scene of the faulty vehicle within 4 hours within 100 km, 8 hours within 100~300 km and 36 hours in remote areas.
4. Handling after-sales product failures: generally, the failure handling time does not exceed 24 hours; The handling time of major faults shall not exceed 72 hours; Special circumstances shall be handled according to the agreement with customers.
5. Provide technical consultation and technical training for customers free of charge.
6. Provide personalized contract service for customers who buy cars in bulk, and provide irregular door-to-door service for vehicles purchased by the government.
7. Emergency parking service parts shall be dispatched within 300 kilometers in different places and sent to the fault vehicle maintenance site within 8 hours; Remote areas will be sent to the vehicle fault repair site within 72 hours.
8. Provide lifelong service technology and service management support for new energy automobile products.