2. Polite reception: use polite language, calm and sincere, and use it according to the actual situation.
3. Question time Ask the helper what help he wants, not directly.
4. After the inquiry, make clear your attitude and explain to the helper whether you can help.
5. Explain the confidentiality principle to the helper: repeatedly state the confidentiality principle and explain the confidentiality exception.
6. Explain to clients that the essence of psychological counseling is to help them solve various psychological problems.
7. Explain the responsibilities, rights and obligations of the helper: three responsibilities, four rights and four obligations.