The masses called the mayor's hotline to complain about the traffic police. How should the traffic police call back?

As a traffic policeman, when receiving complaints from the masses transferred by the mayor's hotline, you need to pay attention to the following points:

1. Sincere apology: First of all, we should sincerely apologize to the complainant and express our apologies and attention.

2. Listen carefully: Listen carefully to the complainant's complaint and record it. In the process of listening, be patient and careful to ensure that you understand the complainant's meaning.

3. Interpretation: Explain the contents of the complainant's complaint, so that the complainant can understand the relevant laws, regulations and provisions. At the same time, it is also necessary to explain the relevant situation, such as the change of traffic lights and the accident handling process.

4. Actively solve: according to the complainant's complaint, actively take measures to solve it. If the complaint is caused by your own work mistakes, you should take the initiative to admit your mistakes and actively correct them. If the complaint is caused by other reasons, we should also actively coordinate and solve the problem.

5. Timely feedback: After solving the complaint, feedback the result to the complainant in time, and once again express apologies and attention. At the same time, we should also remind the complainant what measures can be taken to solve similar problems.

In short, as a traffic policeman, we should always be patient and meticulous, treat every complainant sincerely, and actively take measures to solve the problem, so that the masses can feel the sincerity and responsibility of the traffic policeman.