Here is a piece of advice. If you see this message and want to go to "Ouheng Design" for design, please think deeply.
Cause: I asked "Ouheng Design" to help me design on April 6th 16, and submitted the "Ouheng Questionnaire". Doc "according to the requirements of the seller, I clearly stated the design requirements in it.
Two days later, the seller sent two designs, but both of them completely deviated from my requirements, and the seller promised to redesign the same day.
Contact the seller again, ignore me and often say tomorrow. Send it to me when you say yes. There is no following.
It was not until the 28th that I found that the payment had been made to their account. It turns out that they have ordered the goods on 10. 18 didn't give me any design scheme. I never noticed. A design was sent to me on the afternoon of 28th, which is getting farther and farther away from my requirements.
I really have no confidence in their design ability, so I have to draw one myself and ask them to make an electronic map for me. But no, no one talked to me.
Contact again and say it's under design.
Sent me a picture on May 5th, and the effect can only be described as disgusting. I'll contact you again, saying that I won't have the following if I send it later.
May 1 1, contact again, or "almost ready".
May 12, sent me a picture. This is even more ridiculous. I can see at a glance that it was searched from the internet. I pointed out at that time that the seller also admitted that it was copied online.
May 18, contact again, saying to urge it. There is no following.
On May 2 1, I contacted again and was ridiculed by "another designer". There is no following. This delay has even passed the evaluation period.
I really can't stand it. I called to complain about Taobao. On June 1, Taobao called me to talk with the seller. At that time, the seller promised to give me a satisfactory design plan within two days. Later, I asked their customer service on Want Want every two or three days. Every time I can't explain clearly, I will tell my boss. But it's almost a month now, and the seller still hasn't contacted me or given me any new designs. During the period, I contacted the seller's customer service many times, and every time the customer service attitude was quite impatient, I had no sincerity to solve the problem at all. I completely lost hope and patience with them. I am extremely angry at the seller's various behaviors.
Now I have complained three or four times by phone and left messages for Taobao customer service four or five times, but no one cares about me. Please help me. What can I do to get my money back?