The Ministry of Industry and Information Technology 12300 is the unified service hotline of the national industrial and information departments. Its main responsibility is to accept consultations, complaints and reports on related issues in the field of industry and information technology, and coordinate and solve related problems. At the same time, 12300 is also responsible for publishing industrial and information policies, regulations, standards and other information, and providing relevant consulting and services for enterprises.
I. Receiving consultation and complaints
The main purpose of the Ministry of Industry and Information Technology 12300 is to facilitate enterprises and individuals to consult and reflect problems to the Ministry of Industry and Information Technology. Enterprises and individuals can call the 12300 hotline, send emails and leave messages online. Consult 12300 about relevant issues in the field of industry and informatization, such as policies and regulations, industry standards, enterprise registration, etc. At the same time, enterprises or individuals can also complain or report to 12300 if they encounter problems in the industrial and information fields such as telecom fraud and network security.
Second, coordinate and solve problems.
The Ministry of Industry and Information Technology 12300 will classify the problems according to their nature and urgency after receiving the inquiries, complaints and reports from enterprises or individuals. 12300 will immediately coordinate with relevant departments and units to deal with some urgent and important problems; For general questions, 12300 will reply within the specified time. In the process of dealing with problems, 12300 will also actively communicate and coordinate with enterprises and individuals to ensure that problems are properly solved.
Three. Enterprises that publish information and services
The Ministry of Industry and Information Technology 12300 is responsible for publishing information such as industrial and informatization policies, regulations and standards in addition to receiving consultation and complaints, and providing relevant consultation and services for enterprises. These information and services can help enterprises better understand the development trends and policies and regulations in the field of industry and informatization, and improve their competitiveness and innovation ability.
To sum up:
The Ministry of Industry and Information Technology 12300 is the unified service hotline of the national industrial and information departments. Its main responsibility is to accept consultations, complaints and reports on related issues in the field of industry and information technology, and coordinate and solve related problems. At the same time, 12300 is also responsible for publishing industrial and information policies, regulations, standards and other information, and providing relevant consulting and services for enterprises. Enterprises and individuals can call the 12300 hotline, send emails and leave messages online. Consulting and reflecting problems.
Legal basis:
Decree XX of the Ministry of Industry and Information Technology of the People's Republic of China stipulates that the Ministry of Industry and Information Technology shall set up a service hotline 12300 to receive inquiries, complaints and reports on related issues in the field of industry and information technology, and coordinate and solve related issues. At the same time, the Ministry of Industry and Information Technology should establish a sound working mechanism to ensure the normal operation and service quality of the 12300 service hotline.