12345 "Non-emergency rescue service system" is used to help the claim settlement personnel solve the difficulties and problems encountered in their daily life and production, and it is a platform for municipal party committees and governments to pay attention to people's livelihood and listen to public opinions. In order to make it easier for citizens to remember, all provinces and cities in China have adopted the policy of merging service hotlines and connecting them to 12345.
Lanzhou Mayor's Special Line was opened on April 2000 1. Since 20 1 1, Lanzhou City has unified the service and supervision hotlines set up by government departments and other units except for emergency telephones such as 1 10, and unified the non-emergency hotlines into the 12345 mayor's special telephone system, and implemented the one-number acceptance and one-network service.
Extended data:
The mayor's service hotline is mainly responsible for the following aspects:
1, the government's requirements for labor security, medical services, education and social life safety; About social insurance, such as how to reimburse, how to reimburse medical care, how to register unemployment and so on.
2, consulting the government's work responsibilities, policies and regulations, law enforcement procedures, administrative examination and approval and other government information and public service information.
3 complaints and reports on the work style and administrative efficiency of the staff of administrative organs, public enterprises and institutions.
4. The government needs to coordinate and solve the problems in production, operation and environmental development. On mass entrepreneurship, innovation and entrepreneurship support policies, talent introduction, tax incentives and other issues.
Baidu Encyclopedia-12345
Website of Lanzhou Municipal People's Government