Setting up a guest book directly in the online shop is the most direct and effective way of communication. If others have comments or suggestions on the online shop, you can leave a message directly. If many people leave comments on the guest book of the website every day, the seller can communicate with customers in time, not only to understand the needs of netizens and potential buyers, but also to enhance the popularity of the online store.
Ways to communicate with Taobao sellers II. Communicate directly on the online shop.
Most sellers have a lot of time to manage their own online stores, and there will be comments below each product. Many customers will leave messages, ask questions or express some opinions directly on it. As a seller, you'd better reply quickly if you have time. For customers, their opinions can be answered immediately, which will make them feel valued. After such exchanges, the relationship between sellers and customers will be closer. In this way, you not only buy and sell goods, but also make an extra friend, which is beneficial to yourself. Why not?
Ways to communicate with Taobao sellers 3. Use QQ group to communicate effectively.
QQ is the most widely used chat tool in China, and many young netizens have it. QQ can leave messages or form a customer base. Speak in the group and everyone in the group can see it at the same time. This is not only a good means of publicity, but also a good communication channel. For customers, joining your QQ group can not only get the latest product information, but also contact more friends who buy similar products.
Ways to communicate with Taobao sellers 4. Use the forum to exchange hot events.
Forum is also a good place to promote products. If you encounter hot issues, you can post comments on the forum. On the one hand, you can communicate effectively with customers, on the other hand, you can make your online shop more famous.
In short, as an online shop operator, the more you know about visitors' information, the better it will be for the development of online shops. The establishment of communication channels is conducive to forming a good two-way communication atmosphere and promoting the development of online stores.