1. Travel product reservation: Guests can book their own travel products online in advance according to their own needs, including group tours, free travel and customized tours.
2. Tourism consulting services: The narrator can provide professional tourism consulting services, including scenic spot recommendation, itinerary planning, hotel reservation, etc.
3. Tourism evaluation: guests can evaluate their own travel experience, share it with other tourists and provide reference for others.
In the process of online guest chat in Zhangjiajie, guest chat needs to have the following qualities:
1. Good communication skills: able to communicate well with guests, understand their needs and problems, and give appropriate solutions.
2. Professional tourism knowledge: rich tourism knowledge and experience, able to provide professional tourism advice and guidance for guests.
3. Quality service attitude: Talking about customers' need to take customers as the center, pay attention to their needs and feelings, and provide quality services.
In the process of talking with guests, guests also need to pay attention to the following items:
1. Treat people with courtesy: The speaker needs to treat the guests with polite language and attitude, so that the guests can feel respect and warmth.
2. Patience: The speaker needs to answer the questions and needs of the guests patiently and try to meet the needs of the guests.
3. Honest service: The talker should abide by the principle of honesty, and never cheat the guests or provide false information.
4. Safety tips: During the tour, the narrator needs to remind the guests to pay attention to safety and avoid accidents.
In a word, online guest chat in Zhangjiajie is a convenient, professional and reliable form of travel service, which can provide guests with a satisfactory travel experience.