Manual customer service function:
1. Mainly provides customers with services related to inter-bank (cross-border) transactions of UnionPay cards, such as business consultation, transaction inquiry, complaints and suggestions.
2. Transaction query: including historical transaction and current transaction query.
3. Consultation: including inter-bank business consultation and characteristic business of branches; Business contacts and suggestions.
4. Error handling: including ATM error, POS error, other errors, unilateral account and bilateral account error handling of fiscal bank error; Complaints, including complaints about the acceptance environment and service quality.
Extended data:
Introduction of UnionPay business:
1. With the continuous development of China's bank card industry and the acceleration of the general networking process, bank cards, as a modern electronic payment tool, have attracted more and more attention and favor from ordinary people. However, when people swipe their cards, they occasionally encounter problems such as unreasonable card swiping and transaction errors.
2. China UnionPay customer service hotline 955 16 was opened in Shanghai on June 5, 2003+065438+1October 5, 2003, specifically to solve various problems and difficulties encountered by UnionPay customers in the process of using bank cards. China unionpay 955 16 customer service can provide customers with a series of financial services such as consulting service for the use of unionpay cards at home and abroad, inquiry for cross-bank transactions at home and abroad, safety tips for using cards, and business travel booking service.
In addition, customers can track their bank cards at any time through 955 16 and enjoy the exclusive rights of UnionPay cards. 955 16 Customer Service Center will also accept customers' complaints and suggestions in time to solve problems for customers. ?
Baidu Encyclopedia -955 16
Baidu Encyclopedia-China UnionPay