Problem description:
Premise: Our company is a logistics company, and a customer exports goods to LA through our company. The payment method of freight is: remittance from Los Angeles to our Hong Kong account. All this time, I've been living in peace. After remittance from LA, we will receive the money in a few days, but I don't know what happened last time, and I haven't received it for two weeks Later, when I read the customer's money order, I found two mistakes (address, SWIFT code). So now I ask you to write a letter for me. What I want to express is that I ask the customer to check the accounts because I haven't received the remittance for so long. If it is returned, I want the customer to remit it again. If not, please ask the customer to check and see what happened. Please come back to us. !
Analysis:
(XXXX) "Customer Name",
We are writing to inform you that it has been O weeks, and we still haven't received your payment telegraphic transfer. We rechecked your bank transfer receipt and found that the "address" and "swift code" were incorrectly filled in. We suspect that the transfer was unsuccessful and the funds may have been returned to your account. If the transfer does fail, can you check with your bank and re-wire it to us? If not, you can check with your bank and ask them to investigate whether the money has been wired to our account and why it takes us so long to receive it.
Please let us know if you find any information. We will be very grateful and look forward to your reply.
Thank you
(XXXX)