Incoming number 12305 has been merged into 12345) to solve the problem. 12345 service hotline provides services around the clock. When calling the local hotline 12345, you don't need to add the area code before "12345". But if you call 12345 from other places, you need to add the foreign area code before the number, that is, "area code+12345".
2. Feedback complaints through the complaint website of the State Post Bureau. Open the browser to search for "Complaint Website of State Post Bureau", click, enter the home page and enter the account password to log in, and fill in personal information and complaint content according to the prompts given on the page.
3. Complain on the official WeChat account. Open WeChat, check the official account of WeChat, and the official consumer complaints in the postal industry. Click the attention on the right to enter the official account page of WeChat. Select "I want to complain-submit a complaint" at the bottom of the dialog box to jump to the complaint prompt interface. After reading the platform prompts, click the "I want to complain" option at the bottom of the page.
Precautions before complaining: If you want to complain in the State Post Bureau, you need to seek feedback from the courier company first. If you are not satisfied with the handling of the other party, or the courier company does not reply within 30 days after the complaint, you can make a complaint through the State Post Bureau.
The official platform complaint portals and official customer service hotlines of major express delivery companies are as follows:
Express Company official website Complaint Entrance (click to enter) Customer Service Hotline Extreme Rabbit Express Extreme Rabbit Express official website 956025 Baishi Express official website 95320 Shentong Express Shentong Express official website 95543 Debon Express official website 95353 Dayun Express Dayun Express official website 95546 YTO Express official website 9554 SF Express SF Express official website 95338 Zhongtong Express Zhongtong Express Official Website 953 1654. 38+0 China Post Express Ems Logistics China Post Express Logistics1183 "Launching complete content"