In addition, according to the service information published by official website, Kunshan Water Supply Company, the company's service phone will generally give a reply within 3 working days after receiving the user's service; It will be processed within 5 working days.
Service standard of Kunshan Water Supply Company:
1, business reception. Accept the user's application for water supply, open an account or add water according to the regulations, and handle it immediately if it meets the requirements. The receptionist is polite and enthusiastic, and strictly implements relevant regulations and charging standards.
2. Maintenance service. Regularly inspect and maintain water supply pipelines and ancillary facilities to ensure safe water supply. The integrity rate of water supply facilities is over 98%, and the timely maintenance rate of pipe network is over 97%.
3. Charge for meter reading. The meter reading is in place, accurate and timely, with a meter reading rate of over 99% and an accuracy rate of over 99%. Fees are charged according to the prescribed standards. Meter readers should wear certificates, standardize services and be polite to others.
4. Service hotline. Answer the phone and say "hello" first, then report to the company. Users should answer all questions when consulting, promptly refer all kinds of water use and water connection problems reflected by users to relevant internal departments for handling, and feed back the handling results to users.
The above contents refer to the social service commitment of Kunshan Water Supply Group Co., Ltd.-Kunshan Water Supply Group Co., Ltd.