There are generally several ways to come to the door: telephone outgoing, micro-powder maintenance, direct visit, customer recommendation, telephone incoming, network promotion.
The focus of face-to-face consultation in different channels is different, and the consultant's ability is the highest in direct visit and visit.
Then there are six golden rules in the face-to-face consultation process of direct visit to Latin America:
One, three questions and answers.
When we meet with customers, we should simply greet each other, go straight to the point and ask customers three questions in succession. After collecting the key information we want, we generally suggest answering customers' questions, so that customers can understand her concerns and communicate with each other smoothly.
Second, answer the phone.
No matter what the customer says, he can capture the key information at the first time, repeat it, reconfirm her intention with her, then express his views and opinions concisely, and at the same time ask the customer the next question to guide the customer to express her deep intention.
Third, useful information.
Make sure that the content of communication with the customer is something that the customer cares about, or information that the customer doesn't know but is very important to her, and only talk about information that is useful to the customer, so that the customer can feel that chatting with me can enrich their knowledge, gain good knowledge, increase their confidence and worries, and let the customer enjoy chatting with you and have a sense of gain.
Fourth, career * * *.
When customers agree with their own views or customers' views, they can talk more about their own lives, tell the real experiences of friends around them and prove their views, so as to sublimate the chat atmosphere to a higher level and narrow the psychological distance.
Five, cadence.
When you speak, you can deliberately adjust your pronunciation, intonation, speech speed, pause, body movements and appearance, so that your expression can highlight the key points, attract customers' attention and let customers receive the key information we want to convey.
Sixth, summarize in time.
Summarize a topic in time after communication. First, you can make clear the main points of your expression. Second, it can make communication not go astray. Third, you can let the other party remember the main points of communication. Fourth, you can make your communication ideas clearer. Fifth, it helps to improve the quality of communication.
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