The specific service hours of the two 400 customer service telephones are from 8: 00 to 18: 00 every morning from Monday to Friday. The service answering time on weekends and holidays is 8: 00 am to 17: 00 am respectively.
Samsung refrigerator service fee standard:
1. Overhaul: The maintenance contents include box, barrel, main motor, bearing, wire harness, flange and clutch, and the labor cost standard is 180 yuan/set.
2. Medium repair: The maintenance includes replacing the internal parts of the machine such as motor, hanger, base, main board, display board, frequency conversion board, power board, reactor, pulley, water inlet valve, air return pipe, top frame, door seal, drainage pump, heating pipe (thermostat), shock absorber, balance ring, water level sensor and temperature sensor. The labor cost standard is RMB per set.
3. Minor repair: Maintenance includes replacing external parts such as control panel, washing cover, pulsator, power cord, bottom baffle, drain pipe, water inlet box, material box, feet and belt. Labor cost standard is a set of 70 yuan.
4. Simple maintenance: maintenance includes adjustment, fastening, debugging, consultation and guidance, and replacement of accessories (such as water inlet pipe and extended drainage pipe). Labor cost standard is a set of 50 yuan.
Refer to the above? Samsung Electronics China-Contact us, Samsung Electronics China-Maintenance cost benchmark outside warranty period (refrigerator washing machine products)