By logging in to the website, customers can inquire about the passenger train schedule, fares, whether the train is late, remaining tickets, ticket outlets, freight rates, vehicle technical parameters and related passenger and freight regulations. Railway freight customers can handle business through this website.
Member service
1, China Railway Customer Service Center is implementing the "membership system" in a small scale, and the ticket of 100 yuan can be redeemed for up to 800 points. Railway members are ordinary members, silver card members, gold card members and platinum card members from low to high, and different members will get points of different multiples such as 3, 5, 6 and 8 when purchasing tickets. On June 2, 2020, the working meeting of China Railway Corporation pointed out that the website membership system of 12306 would be established in 2020.
2. The discount coefficient without discount ticket is 1. When the discount rate is greater than or equal to 90%, the discount coefficient is 0.8. When the discount rate is greater than or equal to 70% and less than 90%, the conversion coefficient is 0.5. When the discount rate is less than 70%, the conversion coefficient is 0. Based on this, it can be calculated that the train ticket of 100 yuan can be exchanged for 800 points at most.
Baidu encyclopedia-China railway customer service center