English: "Postal Savings Bank of China Limited"; China Postal Savings Bank for short.
English: "China Postal Savings Bank"; English abbreviation "PSBC".
Contact information:
Address: No.3 Financial Street, Xicheng District, Beijing
Postal code: 100808
Extended data
In addition to telephone customer service, the Postal Savings Bank also has intelligent manual customer service.
On 20 17 12.23, a new generation of intelligent customer service "Xiaoyao" of Postal Savings Bank was successfully launched.
Relying on artificial intelligence cognitive technology, the online intelligent customer service system has transformed the existing intelligent customer service knowledge structure of Postal Savings Bank and created a new generation of intelligent customer service system.
Based on natural language understanding, we can identify more than 100 different ways for customers to ask similar questions, support the official WeChat accounts of official website and WeChat of Postal Savings Bank, and provide customers with various service forms including words, expressions, sounds and pictures.
Customers can interact with intelligent customer service in real time for 7×24 hours, or ask questions through the micro customer service of WeChat official account "China Postal Savings Bank". Intelligent customer service "Xiaoyou" can accurately judge customers' intentions through deep learning of model training, and provide customers with more concise, professional and direct answers and services;
It can also be seamlessly transferred to online manual customer service according to customer needs, providing customers with a more personalized and humanized interactive experience.
The new generation of intelligent customer service has realized the self-learning ability, improved the utilization rate and interactive accuracy of intelligent customer service, and is expected to further reduce the pressure of manual customer service, save costs and promote the intelligent construction of e-banking.
In the future, Postal Savings Bank will continue to explore the application of artificial intelligence in improving work efficiency and identifying customers' intentions, deeply tap customers' needs, accelerate the strategic transformation of Smart Postal Savings Bank, and build a new customer service model of "self-help+intelligence+labor".
China Postal Savings Bank-Contact us.
China Postal Savings Bank-Postal Savings Bank launched a new generation of intelligent customer service "Xiaoyou"