(1) Venue (X city, county, town, road, landmark building)
(2) Time (x years x months x days x hours)
(3) Personnel (key personnel information)
(4) Event (briefly describe the cause of the event)
(5) Appeal (What kind of help do you need)
The public service platform set up by local municipal people's governments consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo and WeChat, providing "7×24 hours" all-weather manual service. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.
12345 service hotline is usually used for:
1. Public service information consultation on administrative functions, responsibilities, policies and procedures;
2 complaints, opinions and suggestions on administrative management, social management and public services;
3. Non-emergency management and service for help within the scope of administrative functions and powers;
4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;
5. Praise the efficiency and administrative effectiveness of government departments and their staff.