A good consulting relationship has a great influence on the consulting effect. From the consultant's point of view, it is very important for the consultant to grasp the consulting attitude.
(1) Respect: the values, outlook on life, personality and rights of the person seeking help are accepted, cared for and cared for.
(2) warmth: it is a kind of encirclement, a little detail and softness. Enthusiasm can eliminate or weaken anxiety, stimulate the desire of cooperation for help, and it has the function of helping others.
(3) Sincerity: that is, the psychological counselor appears as the "real me", without defensive disguise, and consistently devotes himself to the relationship with the helper.
(4) Reasoning: put yourself in the helper's inner world and consider and answer the helper's questions with reason.
(5) Positive attention: It means paying attention to the positive aspects in the words and behaviors of the helped person, so that the helped person can have positive values.
What is consultation? The word "consultation" means consulting, inquiring, planning and soliciting opinions in Chinese. At first, consultation and inquiry were two words, information desk and information desk. The word "consultation" was first found in the Book of Songs, and there is a poem "riding fast, loving consultation in a week", which means that the monarch condemns the envoys and asks them to visit the people's sufferings carefully to show the world.
In ancient times, counselors, parliamentarians, military advisers and diners who made suggestions for rulers were all people who specialized in consulting activities. Of course, China's ancient consulting activities and his understanding of the word "consulting" were random and random, which was different from modern consulting activities.
In English, the corresponding verbs are verb consult and noun consult. French is consultoant, which comes from Latin consult, meaning consultation, evaluation, diagnosis, understanding opinions, etc.
There are also foreign scholars who call consultation a kind of "intervention" and "intervention" from the perspective of behavior. In Japan, people call consultation "diagnosis".
1972 The Oxford Dictionary published in Britain defines a consultant as "a person who is capable of providing professional advice and services." The book Consulting Engineer published by the United States 1982 defines engineers engaged in engineering consulting as: "Consulting engineers are independent professional engineers who provide professional engineering services to customers on a fee basis" and "they sell services, knowledge and judgment".
As an intelligence-intensive knowledge service industry, consulting in the modern sense refers to the specialized skills from external individuals and organizations. Based on professional knowledge, information and experience, it provides solutions or decision-making suggestions for different users' needs.