1. In view of the recent complaints from some citizens that the hotline 12345 is busy after the ticket limit or the status of the distribution code has been adjusted, we should remind everyone that the official account of "Beijing 12345" WeChat is also an important acceptance channel, and people are on duty 24 hours a day to process and collect information at any time. It is suggested that citizens can learn more about or reflect problems through online channels.
Second, the relevant departments will immediately start the complaint review mechanism and check the data one by one after receiving the complaint information from the citizens. If it is verified that there is no abnormality, the code allocation status will be adjusted in time to lift the ticket purchase restrictions in Beijing; If there is any abnormality, the complainant will be informed of the handling result within 48 hours.
Thirdly, for those who have been to 14 days in COVID-19-infected counties, "Beijing Health Treasure" will automatically compare the nucleic acid test records according to the relevant requirements of holding the negative certificate of nucleic acid test within 48 hours when entering Beijing. If there is a negative record of nucleic acid detection that meets the requirements, it will be directly adjusted to "green code" after the trip verification is passed; Otherwise, there will be a "pop-up window" prompt, according to the policy requirements, nucleic acid testing must be completed as soon as possible.
4. For those who have not left Beijing, but have passed through the epidemic-related areas in Beijing, causing the "Beijing Health Treasure" to display a "pop-up window", please immediately report to the local community, unit or hotel, and implement control measures according to the epidemic prevention management regulations of the capital, and adjust the coding status accordingly.
Fifth, people who show "pop-ups" in "Beijing Health Treasure" apply for staying in the hotel, and the hotel will arrange for the epidemic risk investigation in the temporary resettlement room, and they are not allowed to leave for the time being. After verification, it is indeed an "accidental injury", and the relevant departments of the territory will arrange nucleic acid testing. If the test result is negative, after signing the letter of commitment, it can be adjusted to "green code" and stay in the hotel normally; Those who have restrictions on entering Beijing will be closed-loop transferred to the centralized isolation observation point by the relevant departments of the territory to make up for the isolation observation time and give them a "red team". For passengers who have stayed in the hotel, they should also scan the code one by one, and check the code one by one every time they enter the hotel. If there is a "pop-up window" during their stay, they should be dealt with as soon as possible in accordance with the above disposal procedures.