For example, this case comes from a very famous information technology company in China. In this company, there are two core teams.
One is the sales team, and the other is the R&D team. Conflicts often occur between the two teams. The customers of the sales team are all big customers, and the relationship between customers is very important. Therefore, the sales team hopes that the engineers of the R&D team can provide on-site services at any time, that is, come to customers to support their sales work, so that these engineers can stay on the spot for a long time to solve related technical problems.
Effective communication doesn't mean persuading others to accept your point of view. Effective communication is to achieve your communication purpose. For example, you want others to support you, which is your purpose. Whether the other party can understand your project or get the correct information is not very important. In the process of communication, you must first be clear about what you want to achieve, which is the most important.
Let's talk about specific methods first.
Non-work links can actually help us improve our work efficiency, and we may have some feelings. A person of your level, in the company, some things are difficult for you to do, but this person is doing well.
Many times, the reason is that his non-authoritative influence will be stronger. Then talk about how to build non-authoritative influence. Here, I give you a principle and five methods. In other words, we need to find many key people in your brother's department. This key person is not necessarily a leader, but may just be a Commissioner. For example, the cashier in the finance department is a very important key person. Then after we find these key people, we should increase our non-authoritative influence by adding links with them. What does that mean?
1, generally speaking, we have other linking opportunities with them besides our own work, and at this time, combining your work with your other linking opportunities will make your relationship closer and make it easier to promote what you want to do later.
In other words, we help others in other ways in exchange for others' help in a certain need. Since you want to help me this time, can I help you in another place? We want the other party to know that I can help you, so this is the way for 1 to add links and find someone who can help him in other places, so that you can form a kind of reciprocity. For example, he may help you financially, but you are likely to help him find a good tutor to educate his children. At this time, you will form a mutually beneficial relationship, which will make your future work smoother.
2, we are in the same club, have the same hobbies, and are all members of the team in the company, so this is the emotional bond with * * *. If there is no work connection between you, you will increase his emotional cost, so if he refuses you and wants to have a conflict with you, this emotional cost will come into play, and he will measure whether I am worth having a conflict with you.
It is easy to understand that * * * have the same preferences. For example, we all like reading a book and long-distance running, so that friends can communicate with each other.
Finally, we call it scarce resources, that is, we have mastered some scarce resources.
You will find that the secretaries around the leaders are actually very influential without authority, because they have mastered a scarce resource, that is leadership. Of course, you can also master another scarce resource, such as customers. Are your customers a scarce resource? For example, if you get a piece of related information from the 1 company, is it a scarce resource? It's easy. There's one more point to link with others.
We can improve our key contacts with key people, thus enhancing our non-authoritative influence. You can reduce the chances of conflict with others in your daily work, and once conflict occurs, you can also rely on these to stand in a favorable position.
In the final analysis, workplace conflict is still a matter of interest. If everyone competes normally, then whoever wins in the end will have no regrets. But the biggest fear is intrigue, which is not conducive to the development of the company. As a leader, it is impossible to let it go, so how to solve the conflict? This is a very important question. It is not good to offend either party if it is not handled well. It is good for the development of the company and the relationship between employees.
First of all, since they are all for their own interests, as their boss, they have the right to make a game rule for them, which is fair and just. Whoever loses can't blame anyone. This will not offend anyone, and secondly, it can improve the enthusiasm of the company's employees.
Secondly, the company can arrange activities for employees to participate and enhance their feelings. The best example is the expansion activities that popular enterprises participate in now. Pass some positive energy, not some intrigue to achieve the goal by hook or by crook.
Finally, the company can talk to them directly, come straight to the point and act natural. Give employees a promotion before they restrain, encourage competition, and don't hurt harmony at the same time. The workplace is so realistic, sometimes speaking too euphemistically will make employees feel weak. Since you are a leader, you should have some official prestige. Otherwise, how can you govern the company?
It is easy to solve contradictions, but how to promote their relationship is the most difficult. Treat the enemy first, as long as it does not affect the normal development of the company, you can solve it yourself, but you can't sneak around.
How to resolve workplace conflicts
Contradictions are everywhere and all the time, especially in the workplace. Contradictions in the workplace can be mainly divided into two types: one is personal grievances caused by one party's low quality; Second, differences arising from different opinions at work. Different conflicts should be handled in different ways.
Try not to intensify the contradictions caused by personal quality problems. No compromise, no humility. Excessive concessions will make the other party feel that you are weak and can be bullied, so he will continue to create contradictions.
For differences arising from different opinions in work, the best way is to sit down and seriously discuss the causes of differences and solve them. Sometimes you can turn to experts as referees. If you can't determine the right party for the time being, you can put it on hold for the time being and gradually improve your personal opinions in your work practice. ?
I'm glad to answer your question.
Workplace conflict is a very common problem. I often see it around me. In fact, there are many kinds of conflicts, and each conflict has different solutions. Let me share my experience, hoping to help you.
There are many serious people in the workplace, such as technical talents. They are often very skilled, but their communication skills are almost poor. Insisting on the truth of what they do is more important than life. If you meet another serious person, it is easy to have conflicts. There is also a kind that does not involve self-interest, purely because of business conflicts.
How to resolve this conflict?
I think it is relatively easy to deal with this kind of conflict. When the anger on both sides subsides, just apologize. I don't even have to eat, so it's over.
In the workplace, job competition is everywhere. If there is a conflict because of the competition for jobs, the consequences will be relatively serious. Solution: this will be tricky, and if another competition succeeds, it will be difficult to deal with. The only way to solve this problem is that winners need to be tolerant and generous, and losers need to have style. Let's sit together for dinner, chat and clear up the misunderstanding. Otherwise, it is estimated that it will be difficult to make up.
In the workplace, although colleagues should not be friends, many people often can't. Between friends, there will be many private things to know, and there is a great chance of conflict. If it's a little friction, it's okay. If you really turn your face, there is basically no chance of getting back together. So that's why everyone says, don't treat colleagues as friends.
In short, workplace conflicts are very common. If you want to resolve conflicts, you must first put your mind right, be grateful and tolerant, and there are no problems that cannot be solved.
In the workplace, everyone is striving for the same goal and realizing the strategic planning of the enterprise, so any conflict can be reduced and avoided through good communication.
There are different solutions to benign conflicts and non-benign conflicts.
Professional psychological counseling institutions: workplace conflicts
Hearing colleagues asking us for help, Chongqing Cuncaoxin psychological counselor stressed that three issues should be considered first. Am I capable of accepting (finishing) this matter? If I accept it, will I be unhappy because my interests are damaged? If I refuse, can I bear the corresponding consequences? If you are still unwilling to accept this help after considering these three questions, just refuse it, and don't worry too much that your refusal will disappoint the other party, because you are not required to fulfill it naturally. When you let go of those worries and unreasonable imagination, we will simplify this matter to "how to refuse him better" and it will be easier to solve.
At this time, we should reject him with a kind attitude. First of all, thank the other person for thinking of you when you need help and apologize. We can give some reasons why we can't do anything, but we can't say too much, because if we say too much, we will feel dishonest. Moreover, if your refusal is really justified, you must resolutely say no, don't change it easily, and let the other party give up, otherwise the other party will make you agree to the other party's request in a coquetry or provocative way.
When we say no, don't expect too much, and don't think that the other person can understand why you can't help, especially those who want to maintain a relationship. They usually want to make each other happy while rejecting the real one. But we should know that when we refuse the truth, when people who ask for help hear negative answers, their natural reaction must be anger, unhappiness and anxiety. At this time, we must not waver. If you can't get an unrealistic positive response, you can repeat what you refused at this time.
Moreover, Zhang Peng, a consultant of Chongqing Cuncaoxin, suggested that when refusing, you should also pay attention to your words and deeds, and try to face each other with a soothing expression or a relaxed smile to relax them. At this time, we can also express our views on the solution, or give some suggestions to each other, or express that we can provide as much help as possible in other aspects, but we can't replace them. On the one hand, such suggestions and statements are conducive to solving problems in the most comprehensive way, on the other hand, they are also conducive to.
If there is love in the sky, the sky will be old, and the heart will have nothing to worry about!
The original meaning of "inch grass heart" refers to the tender heart of grass painting, which means the initial heart of the consultant.
First of all: how can there be conflicts in the workplace? At best, it is a matter of opinion.
The root of all problems in the workplace is to consider problems from the perspective of the company. The opinions of those who are beneficial to the company will be adopted, and even if they are different, they can be verified by time.
Company interests first, personal opinions second. This is the code of conduct. Carry out with a clear head.
In order to work in the workplace, it is normal to have conflicts between colleagues or between employees and leaders. So when a conflict occurs, how should we solve it?
First of all, impulse is the devil, so we should deal with it calmly.
Don't be impulsive when you have conflicts with people in the workplace, because impulsive behavior will lead to extreme words and deeds, intensify contradictions and cause bad unimaginable consequences. If there is a conflict with colleagues, both sides should examine themselves, strive to obey the overall situation, eliminate unnecessary conflicts and move forward in harmony. This is the best way to completely solve the contradiction in work. If there is a conflict with the leader, don't care and argue, express your views calmly and avoid unnecessary language violence. In fact, a rough argument can't solve the problem. If both sides are emotional, they have to stop arguing, temporarily terminate the discussion and let the atmosphere calm down before dealing with it.
Secondly, we should dare to review ourselves and take responsibility.
When dealing with conflicts of opinion, don't be kidnapped by so-called face, be sincere and modest; If the responsibility is on your own side, you should be brave enough to admit your mistakes and apologize to your colleagues. As a superior, you can take the initiative to deal with it flexibly, take the initiative to take responsibility for some conflicts, and give your subordinates a step down. The so-called heart for heart, only this kind of mind can easily impress colleagues, thus turning friends into friends. Only by resolving contradictions from the heart can we truly win the hearts of the people, and those who win the hearts of the people will win the world.
Thirdly, we should communicate actively to break the boring situation.
Many of us in the workplace have the experience that when there is a contradiction with our colleagues, no one in the company will say hello first. In fact, both sides are expecting each other to speak first. Therefore, as a member of the company, you should take the initiative to greet your alienated colleagues in time and greet them warmly, so as to eliminate the shadow brought by the conflict and leave the impression of letting bygones be bygones and generosity to other colleagues. People in the workplace don't have to force an unrealistic self-esteem. If you ignore each other just because of a temporary anger, you will hold your head high when you meet each other, as if the other party does not exist. In the long run, contradictions will snowball, which will inevitably form a greater gap and make it more difficult to be harmonious.
How to resolve workplace conflicts?
1. In the workplace, people in different departments, positions and positions have different views on the arrangement of work tasks or the handling of problems, and many people will encounter differences.
2. To avoid conflicts, people in the workplace should have a lot of mentality, put themselves in the other's shoes and think of each other. Pay attention to control emotions, talk about things and communicate rationally. Because factory affairs are much more complicated and troublesome, the requirements of affairs are not treated as the standard answers to math problems. Once the two sides have differences, it is best to communicate rationally. If we can't reach an agreement, we should report it to the superior or boss in time, which will decide and finally obey their decision. Don't think too much.