Why is there no manual service for Hangzhou Social Security 12333 telephone?

No manual service is provided on statutory holidays and weekends. Usually, dial 12333 first, and the option will be given. 1 Hangzhou municipal level 2 provincial level, select 1 municipal level. After selection, there will be an option, 1 intelligent service 2 manual service, and you can choose manual service (you need to enter your ID number). Next, it depends on how many people are calling. If there are not many people, you can contact them immediately.