Online arbitration and mediation consultation platform provides online application, online distribution of mediation organizations and mediators. Through online mediation of contradictions and disputes between workers and employers, and answering related questions such as labor laws and regulations, direct conflicts between workers and involved employers can be avoided, and at the same time, it can play the role of popularizing laws, avoid irrational and extreme phenomena of some workers' rights protection, reduce the trouble of running and going to court for many times, and greatly reduce the cost of rights protection such as manpower and material resources, which is of positive significance to maintaining the harmony and stability of labor relations.
Relying on the Internet, big data, artificial intelligence and other technologies, we will explore the new mode and new field of mediation and arbitration of "internet plus", constantly meet the diversified needs of laborers' rights protection in the Internet era, let laborers learn to defend their rights according to law, promote the deep integration of "internet plus" and mediation and arbitration, accelerate the service model reform and business innovation of human and social departments, and truly realize "let information run more roads and let people run less errands".