1, concise.
Avoid using too many medical terms. Try to use simple and popular language to make patients easy to understand and understand.
2. be specific.
"How was today?"
"How about blood pressure today? Have you taken your medicine? "
The above two questions are both inquiries, but the second question is more specific, isn't it?
3. orderly.
In order to avoid repeated questions, Chinese medicine practitioners can ask questions with the Song of Ten Questions. Otherwise, repeated questioning will cause the patient's disgust.
4. confirm.
Ask about medical history, treatment, treatment effect and other information. This will help to clear your mind and not miss the medical history.
5. be friendly.
When doctors are friendly, patients are willing to open their hearts. Doctors should pay attention to expression, voice, tone, etc. Be prepared to break the silence at any time, so that the atmosphere is harmonious and patients cooperate. Doctors can't show panic in language, otherwise patients will feel more uncertain. Respect the privacy of patients; Pay attention to patients' psychological changes; Doctors should be neutral, not personal.
Specific operation:
1, you can let patients take the initiative to express themselves freely first, and let patients elaborate in their most comfortable way. This is the main information that doctors need to master, and the key to the problem can be grasped through the information provided by patients. For example, "What's wrong with you recently?" "What caused it?"
2. Ask questions from the doctor's point of view and let the patient answer "Yes \ No". This can narrow the scope and clarify the problem. For example, "Do you have a stomachache when you are hungry?" . This will bring back patients who have deviated from the topic. However, we should pay attention to discretion. Many patients have a strong desire to express themselves, so we should use it less at this time.
3, for patients with unclear content, focus on the topic to ask. For example, if a patient says he is in pain, he should ask "the location, duration and accompanying symptoms of the pain" and so on. However, in this process, repeated inquiries should be avoided, so as not to cause resentment among patients. You can provide some selective questions, such as "Does it hurt when you are hungry?" .
You can ask some neutral questions to break the embarrassment. For example, "Can I help you?" "What's your name?" . For some cross-cultural background inquiries, this requires more skills. Different cultures, customs, beliefs, etc. , pay more attention to details. For example, if the patient has hyperlipidemia, Buddhists cannot ask questions about meat in their eating habits. In western society, personal privacy is highly valued, and it is even more impossible to ask symptoms in public.