12328, as a unified supervision telephone for national transportation services, covers business fields such as roads, waterways, road transportation, urban passenger transport, maritime affairs, search and rescue, etc. It is an important carrier for transportation authorities at all levels to listen to people's voices, smooth public opinion and gather people's wisdom. It is also an important channel for the broad masses of people to express their wishes, reflect their interests and participate in industry governance.
The transportation departments of all provinces and cities should set up the 12328 transportation service supervision telephone center or entrust the corresponding enterprises and institutions to undertake the telephone operation management and service work of 12328 according to local conditions. The transportation departments of all provinces and cities should set up a 12328 telephone management working group headed by the main person in charge, and strengthen the organization, leadership and overall coordination of the 12328 telephone management within their respective administrative areas.
Provisions on 12328 Complaints Related Requirements
1, transportation departments at all levels and their internal organs, directly affiliated units, agencies and relevant enterprises and institutions (collectively referred to as the organizer) shall receive and handle the telephone transfer service of 12328 in accordance with the provisions of these measures.
2. Transportation authorities at all levels should establish a 12328 telephone service cooperation mechanism with the internal organs, directly affiliated units and dispatched offices of the transportation authorities within their respective administrative areas, and clarify the telephone service undertaker and responsible person within their respective administrative areas according to the principle of "who is in charge, who is responsible, who answers".
3. If the telephone service of 12328 involves the responsibilities of multiple contractors, the service center of12328 shall report it to the transportation authorities at the same level for coordination and settlement.
The above reference content: Baidu Encyclopedia-12328