Xi Human Resources and Social Security Bureau 12333 Service Function of Telephone Consultation Service Center
I. Service Contents of "12333"
Providing policy advice and service guides on human resources and social security such as employment, endowment insurance, medical insurance, maternity insurance, unemployment insurance, work injury insurance, labor relations, social security cards, wages and benefits, skills training and appraisal, labor supervision and arbitration, personnel recruitment and settlement;
Accept complaints from the masses; Accept Xi medical insurance IC card loss reporting, medical insurance personal account information inquiry and other services.
Second, the charging standard
Users who dial "12333" only need to bear the local communication fee, and there is no information fee.
Three. Service mode and service time of "12333"
"12333" has three service modes:
1, artificial service
The artificial seat service provides Xi human resources and social security policy and business consultation, all kinds of information inquiry, labor security violation complaints, medical insurance IC card loss reporting and other services. At present, "12333" telephone consultation service center has 46 human service seats.
Service hours:
Working days: 08: 30 am- 12: 00 am.
Afternoon: 14: 00— 18: 00.
The rest of the time, rest days and holidays, arrange the staff on duty to answer calls from the masses.
2. Self-service voice service
Self-service voice service provides 24-hour all-weather service, mainly including 7 1 9 categories. Nine categories are endowment insurance, medical maternity insurance, industrial injury insurance, unemployment insurance, labor relations and wages, employment and reemployment, vocational training and appraisal, labor supervision and arbitration, personnel recruitment and settlement, etc. , which basically covers policies related to human resources and social security.
Please press the voice prompt key to enter.
3. Message service
Open a 24-hour message service, and the Human Resources and Social Security Bureau will answer the message and call back at the first time.
Extended data:
12333 is also the national social service hotline:
12333, as the national public service telephone of human resources and social security system, mainly provides public services such as policy consultation, information inquiry, service guide, complaints and reports in the fields of employment, social insurance, personnel, talent, wage and income distribution, labor relations, etc.
References:
Xi Human Resources and Social Security Bureau 12333 Service Function of Telephone Consultation Service Center
References:
Ministry of Human Resources and Social Security-National Unified Consulting Service Special Telephone