1, consulting the organizer's work responsibilities, policies and regulations, working procedures, law enforcement procedures, examination and approval items and other government information and public service information;
2. Non-emergency help within the responsibility of the organizer;
3. Complaints and suggestions on urban governance, public services, market supervision and economic and social development;
4, public * * * service enterprises and institutions staff work style, administrative efficiency and other aspects of complaints and reports;
5. Other matters that should be accepted.
As long as the facts are clear, it is convenient for citizens to leave their real names and effective contact information. The appeal does not involve the scope of party committees, people's congresses, CPPCC, the military and judicial organs. For emergency help that does not involve the safety of life and property, the hotline 12345 is answered manually 24 hours a day and accepted in time.
Scope of inadmissibility:
1. Matters involving violation of national laws and regulations and social ethics;
2 matters involving state secrets, commercial secrets and personal privacy;
3. Matters involving party committees, people's congresses, CPPCC, discipline inspection and reporting cases;
4 matters involving litigation procedures, arbitration procedures, administrative examination and approval, and administrative reconsideration;
5. Matters under the jurisdiction of the army and armed police, such as "1 10", "1 19", "122" and "120" medical emergency matters;
6, letters and visits, "mayor's mailbox" and other ways to reflect the demands of the masses have accepted the reply;
7, reflect the content is not specific, unable to handle and reply.
legal ground
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Article 1 of the 12345 Work Specification for Citizen Hotline, the acceptance center accepts citizens' demands in a unified way through the system platform; County (city, district) governments (administrative committees), municipal government departments and public * * * service units, as the organizer of the public hotline, undertake public demands. The municipal supervision department shall work on the spot and supervise and supervise the handling of the public hotline throughout the process; The news media, as a hotline linkage unit, carry out publicity and public opinion supervision on the hotline work.