Online Chat: Support online chat in various channels, such as web version and mobile version, so as to facilitate customer service personnel to communicate with customers anytime and anywhere.
Display of visitor information: display the basic information and sources of visitors on the chat interface of customer service personnel to help customer service personnel better understand customer needs.
Chat record saving: Chat records can be saved for subsequent viewing, export and data analysis and mining.
Intelligent customer management: automatically record basic customer information, historical dialogue records, etc. To help customer service personnel better understand customer needs and historical service records. At the same time, it also supports operations such as classified management and labeling of customers, which is convenient for enterprises to subdivide customers and provide personalized services.
Statistical analysis function: provide data report, dialogue analysis and other statistical analysis functions to help enterprises understand customer needs, behaviors and preferences, and provide support for product and service optimization.
User-defined settings: Support quick reply, automatic reply rules and other user-defined settings to help enterprises customize configuration according to their own needs and actual conditions, and improve service efficiency and quality.