Service content: accepting reports, complaints and consultations on labor security business in the whole province.
Provide national and provincial laws, regulations, rules and normative documents on labor security.
Provide consulting services for the provincial labor and social security department to go through the formalities.
Provide social security services such as insured units and personal information for Guangdong Social Insurance Fund Administration.
Provide basic medical insurance information inquiry service for urban workers in Guangzhou.
Service mode: provide manual and automatic services in Mandarin and Cantonese.
Main functions: answering policies, accepting reports and complaints, sending fax files, playing the recording of policy questions and answers, sending short messages, sending emails and replying messages.
Automatic listening strategy.
Audio recording of questions and answers, automatic request for fax documents, automatic inquiry of social insurance information, etc.
Service time: automatic service time: 24 hours a day.
Labor service hours:
Monday to Friday (except holidays)
8: 00 am-65438+2: 00 am
Afternoon: 14: 30- 17: 30
Dialing method: Guangzhou direct dial: 12333.
Other regions: (020) 12333
Charging standard: the communication fee is charged by the national telecommunications department according to the regulations, and no other fees will occur.