Ground handling is a general term for ground handling staff in the aviation industry.
There are the following differences between aircrew and ground crew:
1, different workplaces.
The aircrew serves on the plane; The ground crew serves on the ground.
2. The nature of work is different.
The aircrew is responsible for the safe driving of the plane, and the flight attendants ensure the safety and comfort of the passengers on the plane (providing catering for the passengers, etc.). ), guide passengers to use on-board safety equipment, and guide passengers to escape from the plane safely in an emergency.
Ground handling services include various services provided by airports, airlines and their agents for passengers and shippers, as well as services provided by air traffic control, aviation oil companies and aircraft maintenance enterprises for airlines.
All logistics services (oil supply, water supply, passengers getting on and off the plane, baggage handling, airplane meal loading, fuselage cleaning, garbage disposal, etc.) from the time the plane enters the apron to the time it leaves the apron and enters the taxiway. The airport ground crew is responsible for the parking period.
3. Physical examination requirements are different.
Aircrew members need to pass strict physical examination to become pilots and flight attendants, which can be said to be one in a million; The industry physical examination standard of ground handling is obviously not that high.
4. Different psychological quality requirements.
Due to the particularity of aircrew service, its psychological quality is required to be higher than that of ground crew.
4. Different moral quality requirements.
Due to the particularity of air crew service, the requirements for moral quality and political consciousness are stricter than those of ground crew.
5, the appearance of the dress is different.
All airlines have high artistic design for the work uniforms of pilots and flight attendants, which is a window to show their image to the outside world;
Ground handling clothes are designed according to different types of work of ground handling personnel.
Extended data
Aircrew includes pilots and crew members. Pilot refers to the person who controls the aircraft and uses the navigation and communication equipment on board during the flight, including: pilot, navigator, aircrew communicator and aircrew mechanic (engineer).
The aircrew is led by the captain. The captain is responsible for flight safety, normal flight and service quality. The captain is usually a pilot. The pilot is responsible for taking charge of and using all the pilot instruments and equipment on board, mastering the radio navigation data of the whole voyage, and providing all the calculated navigation data to the pilot and the ground. Correspondents are responsible for taking charge of and using airborne communication equipment to ensure smooth air and land communication.
The mechanic (engineer) is responsible for monitoring the working state of the aircraft power plant and various systems in flight, and assisting the captain to take necessary measures in case of abnormal conditions; Assist the pilot when the plane takes off and lands.
The crew's job is to serve the passengers on board. There is a flight attendant in the cabin of a large passenger plane, who is responsible for leading the service work.
With the improvement of automation of airborne navigation and communication equipment, the work of pilots and communicators in some aircraft aircrew members is gradually undertaken by pilots and co-pilots. Some new planes have only two crew members. Air transport enterprises decide the number of aircrew according to the type of aircraft, the nature of the task and the length of the voyage. If they carry out freight tasks, they have no right to send flight attendants.
The ground crew mainly consists of two parts: the airport and the airline. Including secretary, accounting, IT, personnel, administration, general affairs, art design, planning and other departments, aviation management department, passenger transport business department, air freight department and other necessary positions. All belong to the ground crew.
Airline ground crew, specifically check-in, security check, VIP customer service, deployment, ticket sales, easy boarding and other positions. The post of changing a passenger's air ticket into a boarding pass is called check-in, and the security check includes checking the boarding pass, ID card and security items.
The deployment is mainly to command the plane to land and run the parking position of the vehicle. Vip customer service refers to the service personnel of major airlines located at the airport to serve their members. Easy boarding is a VIP room attendant, who mainly handles all the formalities from ticket purchase to boarding and the corresponding services for VIPs.
Job description: The service of domestic airlines is to register passengers at the airport counter, check their certificates, weigh their luggage, allocate seats, issue tickets (that is, change boarding passes), guide passengers to clear customs in the waiting room, board the plane and make broadcast service to remind passengers to board the plane, and provide VIP service or broadcast to find passengers who have not boarded the plane.
In addition, the service staff must also contact the air kitchen for food delivery, lost property search and passenger complaints.
References:
Baidu encyclopedia-kongqin
Baidu encyclopedia-ground service