It is worth noting that on the same day, another hot spot in the forecast also showed a stable trend: the calls for water, electricity, gas and other supply guarantees closely related to citizens' lives were only 100. The staff of the hotline office said that it depends on the supply department to make preparations in advance and increase the security work during the Spring Festival.
In addition to epidemic prevention, there are also many people who consult the restrictions these days. ? According to Xiao Lu, the problems reflected in Citizen 12345 are closely related to the policies issued by the Shanghai Municipal Party Committee and Municipal Government, such as overhead restrictions and fireworks. ? The public does not understand some regulations promulgated before the Spring Festival, and we will make further answers according to relevant policies to respond to public concerns. ?
The staff of the hotline office predicted that as the return trip in the late holiday approached, the telephone calls related to epidemic prevention and control would usher in a small peak. The citizen service hotline will continue to tighten the string of mega-city safety, ensure the smooth and orderly operation of the hotline, and do a good job in reflecting social conditions and public opinion? Barometer? .
In China, there are more than 100 new convenience service hotlines, including citizen service hotlines uniformly stipulated by municipal governments all over the country, property management warranty hotlines opened by property management offices of housing management bureaus in cities, various service hotlines opened by public platforms, public platforms provided by China Mobile 12580, and telephone navigation platforms provided by China Unicom1kloc-0/66.
The first hotline in China.
The first convenience service hotline in China is the hotline of Beijing Non-emergency Relief Service Center. The hotline was set up at 1987 and named People's Hotline. In 2000, it was renamed Beijing Municipal Government's convenient telephone center, and in May 13, Beijing non-emergency rescue service center was established.
The first busy hotline
The busiest convenience service hotline in China is Ezhou City, Hubei Province. 20 1 1 at the beginning of the year, it was reported that the hotline of Ezhou mayor had been disconnected, and calling at night was also a voice prompt? The line is busy? .
When the reporter went to the mayor's office to find out about the situation, two people on duty explained that the hotline line was absolutely unblocked, and the busy line might be caused by some children dialing at will. No matter which number, or even nine, the mayor's hotline is connected; There are also some boring people who transfer their mobile phones to the mayor's hotline, causing the hotline to be congested. At this time, neither of the two on duty answered the phone, but the reporter called the mayor's hotline face to face with his mobile phone, or? The line is busy? . At this moment, a waiter said to another waitress:? You put the phone down. ? The reporter called the mayor's hotline again and successfully connected. The waiter said that the hotline would be smoother if the telecom company could filter out boring call transfer and other problems.
In recent years, the busiest convenience service hotline has gradually increased, including Delingha City and Nantong City? The busiest convenience service hotline? Situation.
The first zero complaint hotline
The first zero complaint hotline convenience service hotline is the Shanghai convenience service hotline. Since the launch of 20 12, the complaint rate of hotline service for one year is still zero.
The strangest service
During the Dragon Boat Festival (20 13), Qingdao convenience service hotline solved most problems such as traffic routes and the location of tourist attractions when foreign tourists called. On June 2, 20 13, a foreign friend wanted to take a taxi to Yaotou Road, Qingdao, and the driver could not speak that language. Taxi drivers call for help, and the English agent of the hotline patiently helps foreign friends translate and communicate, so that foreign friends can reach their destinations smoothly. Foreign friends and taxi drivers thank the hotline for its warm and thoughtful service.
The first hotline for finding relatives
On May 12, 2008, China experienced the 5. 12 Wenchuan Earthquake. At this time, China Netcom changed its mouth urgently. The hotline 1 1 14 was opened at the first time. In just nine days, the hotline has received more than 300,000 inquiries and successfully found relatives. Deliver positive energy at the first time when the disaster area is most dangerous.